Scope of Call Center Training Course in Pakistan, Salary, Institutes, Topics, Tips, Duties
Career Scope of Call Center Training Course in Pakistan, Benefits, Pay, Job Options, Responsibilities, Fee, Course Outlines Skills Required & Challenges
The call center training course in Pakistan offers employees the skills they need to handle customer service inquiries & complaints. This course may also cover how to handle technical issues and handle customer queries. Employees who complete this course may be able to provide excellent customer service on the behalf of their company. They may also earn handsome commission by selling products and services of their company.
Scope of Call Center Training Course in Pakistan, Salary, Institutes, Topics, Tips, Duties
Job Options For Call Center Agents in Pakistan
There are a number of different career & job options for call center agents in Pakistan. Some call center agents work for companies that provide customer service services, while others work for companies that offer telemarketing or telephonic sales services. Telemarketing sector is on the boom in Pakistan. Many multinational companies also hire the services of call center agents from Pakistan. Some international companies outsource their telephonic sales services to the Pakistani call centers.
The majority of the call center agents in Pakistan work for the major telecommunications companies like Mobilink, Ufone, Telenor, Worldcall, Wateen, PTCL, Zong etc. These companies usually employ the trained call center agents to provide technical support & customer services. Some companies hire untrained youngsters too and provide them on job training. The jobs available at the call centers vary from answering questions about the company’s products & services to taking orders and providing technical help. In addition to the major telecom companies, there are other companies that hire call center agents. These companies usually hire the call center agents as telemarketing agents. The job duties of the call center agents working for these companies vary from selling products to taking orders.
What is a Call Center?
A call center is an organization that employs individuals to handle customer service calls. The people in a call center can be employed by the organization themselves or they may work for an outside agency. A call center can be a company’s primary call center or it can be part of a larger organization. Call centers provide an important service to their clients by offering customers the ability to contact a company over the phone or live chat and resolve any issues that arise. Call centers are usually located in a centralized location so that employees can respond to calls quickly. Live chat services are also offered by call centers. Now automated software are also used for this purpose, but still human agents are preferred as AI is still in developing stage.
Who is a Call Center Agent?
A call center agent is someone who answers customer service calls. They may work for a company that sells products or service or they may work for a private call center which offer its services as outsourcing agency.
Key Benefits of Call Center Training Course
Some of the benefits of attending a call center training course include:
1. You will become more confident in your abilities as a trained call center agent.
2. You will be able to improve your customer service skills by learning the skills to address their concerns.
3. You will master the skills about how to deal with difficult customers & employees.
4. In the short duration of call center training course you can learn how to develop a professional demeanor.
5. You will be able to develop and polish your technical skills needed in this field such as phone skills, typing skills, IT skills, verbal and written communication skills etc.
6.You will be taught about different business concepts in the market.
7. Focus is given on teaching various latest technical applications such as VoIP, PBX, Twak and other software programs.
8. Students will become familiar with all the equipment that is used in a modern call center.
9. Youngsters can developing communication skills in Urdu and English languages with clients of various kinds for satisfying them.
10. In the call center training course students will learn how to handle various situations in a call center.
11. It will be easy for you to learn the basics of interpersonal skills.
Eligibility Criteria For Admission in Call Center Training Course in Pakistan
To be eligible for admission in the call center training course in Pakistan, you should have good in English and have graduated from a university.
Duties of Call Center Agent
A call center agent is a customer service representative who is responsible for handling customer inquiries and resolving complaints. They may be assigned to one or more departments within a company such as customer service, sales, or marketing. Call center agents are often required to have excellent communication and problem solving skills. They should have full knowledge about the products and services of their company. They should have good convincing and argumentative skills.
How to Increase Sales as Call Center Agent? Tutorial
There are a few things you can do to increase your sales as a call center agent. First, make sure you are knowledgeable about the products and services your company offers. This will help you create a stronger relationship with your customers & make them more likely to buy from you.
Also, be sure to ask for the sale! Use social media marketing to promote your business. Social media marketing is becoming an increasingly popular way to get in front of prospective clients & customers. Not only does it help you build strong customer relationships, but it is also a great way to drive traffic to your website. You may even use social media to announce special offers or promotions that are only available through the use of social media. A good call center can be an asset to any business.
Skills Required For Call Center Agent Job
Candidates for a call center agent job need to have excellent customer service skills, be able to work quickly and efficiently and have a strong attention to detail. They also need to be able to handle a variety of tasks, have good verbal & written communication skills specially in English and be able to stay calm under pressure.
Tips For Success as Call Center Agent in Pakistan
1. Always be professional & courteous when answering the phone.
2. Make sure to keep your voice level & avoid being too chatty with your customers.
3. Try to stay on top of your customer’s needs & be prepared to answer any questions they may have in their minds.
4. Do not make promises that you cannot keep and always speak in a polite way. Always remember the golden rule of marketing world that customer is always right.
5. Listen carefully to the instructions your customer gives you and follow them strictly.
6. Always get a receipt for any purchase.
7. Follow up with your customer after the sale to make sure they are satisfied with their purchase and try to remove their complaints.
8. Remember to thank each customer for their business.
Salary of Call Center Agents in Pakistan
In Pakistan your salary as a call center agent depends upon your expertise and experience. There is a huge difference in salary of call center agents in private and public center. You may start with a monthly salary of 30000 rupees + commission and with in a year you will be able to earn up to 100000 rupees per month.
Call Center Training Course Outline
Here is the list of core topics covered in the call center agent training course in Pakistan;
1. Introduction to the call center industry
2. The role of the call center agent
3. The skills required to be a successful call center agent
4. The importance of customer service in the call center industry
5. The different types of call center environments
6. Latest call center technologies
7. The call center process
8. Quality assurance in the call centers
9. New challenges of the call center industry
10. Call center management
11. Advanced communication skills
12. Fundamentals of sales & marketing skills
13. Latest trends in call center industry
14. Sales increase tips
Institutes Offering Call Center Training Course in Pakistan
Many private institutes and even call centers are offering call center training course in Pakistan like The Hunar Foundation Karachi, Kakti Lahore, Buraq Institute Of Technology Rawalpindi, Sukkur Institute of Science & Technology etc. Fees of these institutes ranges from 5000 to 50000 rupees. Duration of the course is 1 month to 3 months. Both in campus and online courses are available. Kakti Lahore is offering free call center training course with registration fee of 1000 rupees only.
Challenges a Call Center Agent
The main challenge of working as a call center agent is dealing with angry or upset customers. It can be difficult to stay calm and professional when dealing with someone who is yelling or insulting you. Another challenge is dealing with customers who are unclear about what they want or need. It can be frustrating trying to help someone who does not know what they want or who keeps changing their mind. In the call centers which are working for their international clients you will have to work in night shifts. In this field your career development depends upon your sale. You salary is also increased on the basis of your sales, so its not an easy career as you will have to face lot of challenges.
Conclusion
Call center training is essential for every employee who works in the call center. It is very important for every person to learn how to do his/her job properly and it is equally important for them to learn how to communicate effectively with clients. This will ensure that they are able to answer any queries that they may receive from customers. If you want to work in a call center, then you should know about the basic principles of call center operations. Call center training course is one of the most recommended course for girls as they will have to work in an office environment and now work from home facility is also available in this field.
This training will help you a lot in various other fields too by improving your communication and argumentative skills like in field marketing, job interview, receptionist jobs, clearing the visa interview etc. You will also be able to open your own call center or work as freelancer. After getting the training of call center agent you may also develop your own call center training course and offer it as an online course. You may also launch a youtbube channel or blog about call center training and earn money from Google adsense.
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